Microsoft has apologised after a technical problem stopped millions of people around the world from using its email and work programs for more than a day.
The outage hit Microsoft 365, which includes Outlook email, Teams and the Copilot AI assistant. Email was the biggest problem, with messages piling up and not getting through.
The trouble started on Thursday. By Saturday morning, New Zealand time, Microsoft said things were mostly back to normal, though some people might still have delays.
Microsoft said the problem came from changes made to its computer network. It said it was not a cyberattack, which is when someone breaks into computer systems on purpose.
The outage caused problems in many countries. In the UK, a court case was stopped and police couldn’t get online crime reports, while in Japan, government staff had to use phones instead.
A Microsoft spokesperson said the company was “deeply sorry” for the disruption. Microsoft says it will publish a full report explaining what went wrong.
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